Returns & Exchanges

Diners Pakistan is committed to ensuring your satisfaction by offering a hassle-free 15-day return and exchange policy for all unworn apparel and accessories with original tags intact. We strive to provide a seamless shopping experience, allowing you to shop with confidence across our nationwide collections.

1

Initiate Request

Contact our customer support team via WhatsApp or email within 15 days of delivery to log your return or exchange request with your order ID.

2

Quality Verification

Ensure the items are in their original condition, unwashed, and have all Diners brand tags and packaging attached for a successful inspection.

3

Item Dispatch

Securely pack the products and ship them back to our central warehouse or visit any Diners outlet nationwide for an over-the-counter exchange.

4

Processing & Refund

Once our team verifies the returned goods, we will issue a replacement or process a refund via bank transfer or store credit within 7-10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing